These are the terms and conditions (“Terms and Conditions”) upon which we supply Tickets and permit entry to our Attraction.

1. DEFINTIONS
In these terms and conditions the following definitions shall apply:

Attraction: bonkers illumination golf, 56-62 North parade, matlock bath DE43NS or any part of it;
Event Outside our Control: any act or event beyond our reasonable control, including without limitation epidemics of infectious diseases, war (whether declared or not), threat of war, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

Ticket: A valid ticket allowing the holder entry to the Attraction.

2. CONTACT Bonkers Illumination Golf

2.1 You can contact us by writing to us at info@bonkersilluminationgolf.co.uk

2.2 When contacting us please provide as much information as possible in reference to your booking.

3. BOOKINGS
These Terms and Conditions apply whether you make a booking via our website, by email, post, telephone or in person.

3.1When you book a time slot, you are not guaranteed to start at this time, your booking is for a 20min window and can be anytime within this time frame, however during busy periods you can be expected to wait even longer. The maximum group size to play the bonkers illumination golf is six, if you have booked for a large group of say 10 or 12, please play in 2 groups of 5/6

3.2 You will submit your booking to us but this does not mean we have accepted it. Our acceptance of your booking will only occur when we send you a booking confirmation at which point a contract will come into existence between you and us.

3.3 We do not accept bookings from persons under the age of 18.

3.4 Tickets you purchase are for personal use and cannot be exchanged, transferred or sold on for profit, loaned or given away to or used by a third party. If you breach this condition, we will be entitled to refuse access to the Attraction and cancel the Tickets without compensation.

3.5 To prevent fraud, we may carry out checks or you may be asked to provide additional identification after your booking so we can verify your purchase as legitimate. If you refuse to provide us with the additional identification and/or we suspect fraud, we may cancel your booking and/or Tickets.

3.6 We will process your personal details in accordance with these Terms and Conditions and our Privacy Policy. You acknowledge that the processing of your personal information is necessary for us to perform our contract with you. We also reserve the right to use your personal details to contact you in relation to service information, including, but not limited to, information about changes to these Terms and Conditions.

3.7 You must inform us of any change of address, contact phone number or email address, both before and after receipt of the tickets. Our contact details are included in these Terms and Conditions. Our preferred method to contact you is email. You should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.

3.8 We operate a dynamic pricing model, meaning that ticket prices may go up or down. Throughout the year we may offer seasonal promotions and discounts. The price of your Ticket(s) will be confirmed at the time of your booking.

3.9 We try to ensure all prices on our website are accurate, but errors may occur. If we discover an error in the price of Tickets you have ordered we will contact you by email as soon as possible using the email address you provided when booking your ticket and we will give you the option of either cancelling your booking (in which case you will be refunded the price of Tickets and any booking, transaction or supplementary fees you have paid) or continuing to purchase the Ticket(s) at the correct price. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the booking process within a reasonable period of time, we will treat the booking as cancelled and notify you by email.

3.10 By making a booking you agreeing to our terms and conditions

3.11 If you are making the booking on behalf of others in your group, it is your responsibility to ensure that these additional players agree to these Terms and Conditions and are in receipt of all relevant information relating to the booking. We shall not be responsible if members of your group are unable to participate, as a result of you failing to provide them with all the relevant information.

4. DELIVERY

4.1 Tickets will be sent to you by email.

4.2 It is your responsibility to ensure that you have provided us with a valid email address when making your booking.

4.3 Tickets must either be printed or displayed on a digital device when arriving at the Attraction. You are then required to utilise the QR code scanner to check-in and operate the equipment at the Attraction. It is your responsibility to ensure you have access to the QR codes provided for use at the Attraction. We will not be responsible if you do not have the QR codes to play. No refunds will be given.

4.4 It is your responsibility to check your Tickets upon receipt and advise us promptly of any errors. Mistakes made when ordering cannot always be corrected and any corrections are discretionary and may incur a fee. Refunds are not available.

5. CANCELLATION, CHANGES AND REFUNDS

5.1 Unless specifically stated otherwise in these Terms and Conditions, refunds are not available in any circumstances. This does not affect your statutory rights as a consumer.

5.2 We reserve the right to vary the opening and closing dates and times of the Attraction and to close, remove or cancel all or any part of the events or facilities within the Attraction for any reason including, but not being limited to technical, health and safety and/or operational reasons or due to special events or private functions.

5.3 You should check that your booking is going ahead at the scheduled date and time as we can’t guarantee to inform you of any changes to or cancellation of your booking. We won’t be responsible for any costs you may incur for travel, accommodation, any other related goods or service or other compensation.

5.4 If we do cancel your booking or make significant changes to the Attraction, date, or session time, we will endeavour to inform you in advance by email using the email address you provided when making your booking. In urgent cases, we may attempt to contact you by telephone using the contact number you have provided when making your booking.

5.5 If we need to reschedule your booking you will be given the option of exchanging your tickets for a new date/time. Reschedule requests must be made no less than 48 hours of your booking. Refunds are not available

5.6 If we cancel a booking you will be given the option of exchanging your tickets for a new date/time. If the alternative options are unsuitable you may be offered a refund. Please note that any administration and transaction fees are not refundable in these circumstances.

6. EVENTS OUTSIDE OUR CONTROL

We cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of an Event Outside of our Control.

8. ATTENDING THE ATTRACTION

8.1 Admission to the Attraction is subject to these Terms and Conditions. If you breach any of these Terms and Conditions you may be refused admission or removed from the Attraction without any right to a refund.

8.2 Whilst inside the Attraction, you must comply with any reasonable instructions given to you by our personnel or any third party instructed on our behalf.

8.3 You will need to comply with health and safety rules and any security requirements we have in place at the Attraction including, but not limited to, security searches for the safety of those attending the Attraction.

8.4 We reserve the right to refuse admission or remove you from the Attraction without any right to a refund in certain circumstances and these are likely to include if you have consumed alcohol or illegal substances before attending, are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances or make unauthorised audio, video or photographic recordings.

8.5 The Attraction includes vigorous activities and by attending the Attraction you accept that you have a duty to take reasonable steps to ensure your own safety, taking into account any personal medical conditions. If you have any concerns about whether you may be able to complete any of the activities please contact us